Alan Reyes: May 1, 2020


How the ‘Force Behind the Forces’ Keeps Our Military Strong During COVID-19



7:00-9:00am ET – JD Crouch, CEO & President, USO

(Location: Washington DC)


9:00-10:30am ET – Christopher Plamp, SVP Operations, Programs, Entertainment USO

(Location: Atlanta, GA)


10:30-12:00pm ET- Alan Reyes, Chief Operating Officer, USO

(Location: Washington DC)


As the COVID-19 outbreak quickly evolves, the USO, with nearly 80 years of experience, has pivoted their resources across the entire global enterprise to help care for military members and their families, while also aiding to reduce the spread of the virus. Pandemic impacts everyone, however, for our troops and military families, it is creating additional hardships for those already sacrificing while they continue to serve our country. During this unprecedented time of social distancing, quarantines and isolation, the USO’s mission of strengthening service members by keeping them connected to family, home and country is more critical than ever.


On Friday May 1st, the first day of May- Military Appreciation Month, Chief Executives of the USO will be available live to discuss how they have mobilized to support the military and their families during this time. He can cover what measures have been effective so far and discuss what future programs, operations and expeditionary efforts are being implemented.  He can also talk about how military supporters can help the USO’s critical mission and how viewers can participate during #GivingTuesdayNow on May 5.



  • More than 15,000 care packages and 20 USO2GO kits have been sent to troops around the world in the Pacific (Guam), Southwest Asia, Europe and in the US.
  • Traditional center programs and iconic entertainment tours are being adapted for virtual delivery, including celebrity engagements, story time for families through the Bob Hope Legacy Reading Program, and popular military spouse programming like “Coffee Connections” networking events and “Discovering Your Spark” workshops.
  • Mobile USO units have been deployed across the country to COVID-19 hotspots, working closely with the National Guard Bureau to provide food, beverages and hygiene items to Guardsmen in the field across 23 states.


For more information visit:



Dr. J.D. Crouch II was elected by the USO Board of Governors to be the 23rd President and Chief Executive Officer of the United Service Organizations (USO), effective July 28, 2014. Dr. Crouch was Chief Executive Officer of QinetiQ North America (QNA) until May 2014, when he exited following the successful divestiture of QNA by its parent company. He was President of the Technology Solutions Group of QNA from November 2009 to March 2013. He assumed this role from the position of QNA Executive Vice President for strategic development.

He was Assistant to the President and Deputy National Security Advisor from March 2005 until June 2007. In this capacity, he was a senior advisor to President George W. Bush on national security matters and chaired the sub-cabinet Deputies Committee.

Dr. Crouch holds a Ph.D., M.A. and B.A. in International Relations from the University of Southern California.


USO Senior Vice President, Operations, Programs and Entertainment, Christopher Plamp plays a key leadership role in the development and execution of our mission delivery strategy and will oversee USO global and regional teams and Arlington Operations, Programs, and Entertainment teams. Christopher brings a wealth of knowledge and expertise from the military and non-profit sector to the USO team.


Most recently, Christopher served as the Chief Executive Officer of Hire Heroes USA(HHUSA), where he led strategy and program partnership development to help transitioning service members, veterans and military spouses find employment. Christopher’s journey at HHUSA started in the programs arena, where he was the chief architect of their highly successful transition programs and underlying business processes.


Prior to his tenure at HHUSA, Christopher retired from the US Air Force as a colonel in May 2014. He was an A-10 Fighter Squadron Director of Operations, an MQ-1B Reconnaissance Squadron Commander, and a Flying Training Group Commander at the United States Air Force Academy. Christopher holds a Master’s degree in Military Art and Science and a Master’s degree in Strategic Studies. He also earned a Bachelor of Science degree from the United States Air Force Academy.



As Chief Operating Officer, Alan Reyes sets the operational strategy and leads the delivery of high-impact programs and services to troops and their families. He proudly serves alongside hundreds of staff members and over 30,000 USO volunteers to serve more than 10 million service members and military family members every year through the USO’s global network of centers and programs.

A Rear Admiral in the U.S. Navy Reserve, Reyes has deployed multiple times to the Middle East in command of logistics and customs missions, to Haiti in support of disaster relief operations, and across the Pacific as the supply officer on a fast attack submarine. He currently serves as the reserve deputy commander of Naval Supply Systems Command, which provides supplies, services, and quality-of-life support to the Navy and Joint warfighter worldwide.

Alan graduated from the United States Naval Academy in 1990 and from the University of Virginia’s Darden Graduate School of Business in 2000. He completed the Harvard Business School executive education program for strategic non-profit management in 2012.

Interview provided by U.S.O.


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