Dean Sonderegger: October 26, 2021


Learn how the legal profession evolved during the pandemic, and why technology changes will continue in a post-COVID world



Head of Wolters Kluwer Legal & Regulatory U.S.


The COVID-19 global pandemic put intense pressure on people, communities and industries across the globe and changed the way we live and work. That includes the legal sector, which had to embrace technology, evolve and adapt to a new way of conducting business in 2020. In response to increasing workloads and tightening budgets, legal departments are increasingly turning to technology solutions to automate work, increase productivity and control spending. Now that we’re on the other side of the height of the pandemic, some of these changes may be here to stay.


The 2021 Wolters Kluwer Future Ready Lawyer Survey: Moving Beyond the Pandemic asked for insight from more than 700 legal professionals across the United States and Europe on how they navigated 2020 and the trends and forecasts for the future. The two top trends cited as having the biggest impact on their organizations over the next three years were: Increasing Importance of Legal Technology (77%); and Coping with Increased Volume and Complexity of Information (77%). The use of technology in 2020 became vital to success as professionals were forced to adapt to working from home, interacting remotely with clients, colleagues and the courts. The survey also found digital transformation and technology to be key drivers of improved performance, efficiency and productivity and that increased use of technology will be part of the “new normal” moving forward.


Some key findings include:

  • 82% of corporate legal departments say it’s important the law firms they work with fully leverage technology.
  • 91% of legal organizations say technology has been very important/important to them in delivering client services during the pandemic; yet just 30% were very prepared to transition to supporting clients remotely at the start of the crisis.
  • 57% of legal departments say they will increase their technology investment, up from 51% in 2020.


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With extensive knowledge and experience in professional software and services, Dean Sonderegger directs Wolters Kluwer Legal and Regulatory U.S., a leading provider of information and expert solutions for legal and business compliance professionals and part of the Wolters Kluwer Legal & Regulatory division. Mr. Sonderegger is a highly sought-after speaker and thought leader in the areas of artificial intelligence, blockchain, the evolution of the legal profession, and leading business transformation. He currently authors a column for Above the Law on the intersection of technology and the practice of law, and his commentary has appeared in several publications including Forbes, CFO Magazine and ABA Journal.

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