Michael Biltz: June 21, 2017


Accenture’s Technology Vision Predicts a Future of Technology for People, by People


Michael Biltz

Managing Director – Accenture Technology Vision


According to the latest global technology trends report from Accenture, it’s an exciting, unprecedented time in technology that’s bringing about the biggest change since the dawn of the Information Age. For the first time, people are no longer adapting to technology but rather – people now have the power to shape technology so that it adapts to us.

The annual Accenture Technology Vision report reveals the most significant technology trends that people will apply to disrupt business over the next three years. The theme of this year’s report is ‘Technology for People.’ By designing the future using technology to anticipate our wants and needs, people are firmly in control — whether it’s a music service that customizes a playlist based on individual preferences, or a freelance labor platform that enables a parent to conduct work based on the schedule that best suits their family. By applying the technology trends revealed in the report, leaders can play a key role in transforming business and society to imagine and achieve things never before possible.

Two trends from the report in particular exemplify the Technology for People theme:

  • AI is the New UI: Artificial intelligence (AI) is about to become a company’s digital spokesperson. Moving beyond a back-end tool for the enterprise, AI is taking on more sophisticated roles within technology interfaces. From autonomous driving vehicles that use computer vision, to live translations made possible by artificial neural networks, AI is making every user interface (UI) both simple and smart – and setting a high bar for how future interactions will work. It will act as the face of a company’s digital brand and a key differentiator.
  • Design for Humans: The new frontier of digital experiences is technology designed specifically for individual human behavior. Business leaders recognize that as technology shrinks the gap between effective human and machine cooperation, accounting for unique human behavior expands not only the quality of experience, but also the effectiveness of technology solutions. This shift is transforming traditional personalized relationships into something much more valuable: partnerships.

In a companion survey of more than 5,400 business and IT executives worldwide, Accenture found that 80 percent of respondents agree that organizations need to understand not only where people are today, but also where they want to be — and shape technology to act as their guide to realize desired outcomes. Thirty-one percent say their organization is planning to extensively use human behavior and human nature to guide the development of new customer experiences and relationships in the next three years.

On Wednesday, June 21, Michael Biltz is available to discuss the Accenture Technology Vision report, provide real-world examples of the trends in action today, and give tips on how companies can capitalize on the trends to propel their business forward.

For more information please visit www.accenture.com/technologyvision


Michael is a managing director with Accenture, leading the company’s Technology Vision R&D group responsible for developing the annual vision report. Through Accenture’s Technology Vision, Michael defines Accenture’s perspective on the future of technology beyond the current conversations to focus on how technology will impact the way we work and live. The Technology Vision is used externally to help Accenture’s clients filter through the changes in the technology marketplace to understand which technologies will have the greatest impact on them over the next three years. Internally, Accenture uses it to guide research, development & investments.

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